RingCentral also offers live chat support and the ability to file a support case online for more complex issues that aren’t time-sensitive. Single-user plan phone support is available from 5:00 am to 6:00 pm PT, Monday through Friday. RingCentral offers 24/7 phone support for plans with two or more users. The company has won five consecutive Stevie Awards, evidence of its quality customer support. On-premise training is also available with one of Nextiva’s product experts, and users can take advantage of live video conferencing and webinars, too. Nextiva also offers a support center that hosts guides, tutorials, and other resources. Live chat is also offered, and users can submit a support ticket for technical problems. Phone support is also available from 6:00 am to 6:00 pm AZ time on Saturdays and Sundays. Nextiva’s phone support team is available from 5:00 am to 6:00 pm AZ time on weekdays. Both of these companies offer comprehensive support services. Whether you’re dealing with your business operations or your personal phone service, having support when you need it is essential. While the setup is streamlined and easy with both, we give RingCentral a slight edge for its Express Setup Wizard. Here is RingCentral’s Express Setup Wizard:īoth Nextiva and RingCentral can help you port over your existing phone number, so you don’t miss any important calls when you switch your service. The RingCentral website provides guidance on setting up your phone, and from there, you can make changes to your call system, like setting up voicemails and call handling processes. After activating your service, the Express Setup Wizard guides you through the setup process. RingCentral’s setup is similarly simplistic. Nextiva describes a six-step setup that includes choosing your price plan, transferring an existing number, adding users to your account, designing your call flow, downloading the Nextiva app, and plugging in your VoIP desk phone.
Setup is easy with both of these services. Neither Nextiva nor RingCentral requires you to buy new hardware, making both companies winners in this category. RingCentral offers a detailed list of compatible devices, phones that the company will help in provisioning, phones that will need to be manually provisioned, and proprietary phones that won’t work with the service. If you have existing VoIP phones, you may be able to still use them with RingCentral. RingCentral offers many phones for sale that are pre-configured to work with its service. It can also save a business from having to buy all-new devices. This takes a little extra time, but it isn’t a complicated process. Any new phones purchased through Nextiva are automatically added to the account so that they can be assigned to a user and get up and running quickly.Ī non-Nextiva phone will need to be manually added through the user dashboard and then provisioned for use with Nextiva. Nextiva users have a few hardware options.
We reviewed dozens of VoIP phone service providers and narrowed them down to the best options.
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